How to perform Business Process Reengineering

 
Business Process Reengineering will resolve bottlenecksCompanies can use the science of Business Process Reengineering to evaluate their current processes, investigate other ways to perform those processes, and then test new implementations of businesses processes that are more streamlined.  This process is repeated until the optimal process is found.
 
An optimal process in business process reengineering could be defined as the process that is most affordable, and efficient, while preserving the quality your end user expects.
 
 
To begin evaluating your business processes you need to take into account what everyone in your company is doing.
Every company is different, so it would be difficult to go over every department that your company has and review its operational processes, but the quintessential thing you must do is review every small step that takes place during each employees work day. Then work with each employee to find different ways that they could be more efficient. For instance, are they dealing with any bottlenecks that you are not aware of? Are they having difficulties using a certain software? Do they have thoughts on what could help make them more productive? Then begin to work on creating more streamlined processes based on the new information you have.white-board-593309_1280
An optimal process in business process reengineering could be defined as the process that is most affordable, and efficient, while preserving the quality your end user expects.
These streamlined processes should be easily reproducible, and should not have any negative impact on your end user. Ideally creating more streamlined processes will improve your end-users experience.
 
Once you have a new process in mind, create a few alternative processes that achieve the same end; again work together with your employees to help determine other alternatives.
 
Then generate a workflow for each process using a software like ProcessMaker, or even Excel
 
 
 
But how will you know if you chose the right way to perform your workflows?
Experiment. Perform some testing using your accounting department as the measure, and use your current non-optimized operations as the control case. Consistently evaluate, on a weekly, and/or monthly basis to see if this new workflow has created a more streamlined, affordable process. If not, test another workflow, and compare the results. Most often your own employees will tell you how relieved they are now that a new workflow was put in place; better workflows improve employee satisfaction, improving their productivity. Performing this review on a monthly basis is recommended as you can collect more data. If you choose to perform the reviews weekly, then you may incur more overhead in re-training, your employees may also be less productive. If you want to take a route that doesn't involve re-training employees, you can create test cases instead, based on the factors associated with each process, namely: time, cost and consistency of quality.
 
When going over these experiments, ask yourself “what is the fastest way to perform this process but retain the quality I have envisioned?”. Continue to come up with more evaluation cases until you find the answer to your question. Often companies outsource their operations as an option to optimize their workflows by handing off the rule-based work to larger, more affordable teams specializing in doing such processes.
Also, do some research about the various technologies that are out there to help you with your business processes. There are “light" automation services such as IFTTT and Zapier, that connect various web apps to one another. These tools can be really helpful at managing data if you actively use “apps” like Gmail, Evernote, Freshbooks, and a CRM software. However, software that does not have any integration with these types of apps, require a more “heavy" automation solution of the routine, rule-based tasks within your workflow. Paradigm offers both  “light solutions” and “heavy solutions” to automate workflows.

Read more about automating workflows in this Article from Cloudwards here

Using automation services such as these has shown, through research, that workflows can be completed with near perfect information fidelity, while vastly improving the efficiency of the processes, for a very low cost per process(in comparison to offshore outsourcing).

Aaron McKeehan

Founder of Paradigm. Passionate about simplifying business processes so businesses can become more productive, and save time.